Privacy Policy – Elevate OS

Elevate OS LLC · Effective Date: May 15, 2026

01 Introduction

Elevate OS LLC (“Elevate OS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or communicate with us — including via SMS/text messaging.

Please read this policy carefully. By using our services, you agree to the practices described herein.

02 Information We Collect

We may collect the following categories of personal information:

Category	Examples	Source
Contact Information	Name, email address, phone number, mailing address	Directly from you
Account Data	Username, password, account preferences	Directly from you
Business Information	Company name, industry, business goals	Directly from you
Payment Information	Billing details (processed via secure third-party processors)	Directly from you
Communications	Emails, text messages, support inquiries	Directly from you
Usage Data	IP address, browser type, pages visited, time on site	Automatically collected

03 How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and improve our services
To communicate with you about your account, services, and support
To send service-related notifications, reminders, and updates
To send promotional communications (where you have opted in)
To process payments and manage billing
To comply with legal obligations
To protect the safety and integrity of our platform and users
To analyze usage trends and improve user experience

04 SMS / Text Messaging Privacy (A2P)

📱 A2P SMS Privacy Notice This section specifically addresses how we handle your mobile phone number and text message communications in compliance with TCPA, CTIA guidelines, and carrier A2P messaging requirements.

Collection of Phone Numbers: We collect your mobile phone number only when you voluntarily provide it and affirmatively opt in to receive SMS communications from us.

Sending Number: SMS messages from Elevate OS LLC are sent from (971) 251-2169. This number is pending A2P carrier registration; delivery may vary during the registration period.

Use of Phone Numbers for SMS: Your mobile phone number is used solely to send you messages you have consented to receive, including:

Appointment and meeting reminders
Service onboarding and updates
Billing and payment notifications
Promotional offers and announcements (opt-in only)
Support responses

🚫 No Sharing of SMS Opt-In Data We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in data to any third party for their own marketing or messaging purposes. This data is used exclusively for communications between you and Elevate OS LLC.

Opt-Out: Reply STOP to any message to unsubscribe. You will receive one confirmation, and no further messages will be sent unless you opt back in.

Help: Reply HELP or email hello@elevateos.io.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

05 How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist in delivering our services, bound by confidentiality obligations
Legal Requirements: When required by law, subpoena, or other legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: In any other circumstances with your explicit consent

06 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. SMS opt-in records are retained for a minimum of 4 years in accordance with TCPA compliance best practices.

07 Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us at hello@elevateos.io.

08 Your Rights & Choices

You may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information, subject to legal obligations
Opt-Out of Marketing: Unsubscribe from marketing emails or SMS at any time
Data Portability: Request your data in a structured, machine-readable format

Oregon Residents: Oregon’s Consumer Privacy Act (OCPA) provides additional rights. Contact us for more information or to submit a privacy request.

09 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your experience and analyze traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

10 Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete that information.

11 Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website or by email. Continued use of our services constitutes acceptance of the updated policy.

12 Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Elevate OS LLC — Privacy Officer
1728 N Manzanita St, Canby, OR 97013
Phone: (971) 251-2169
Email: hello@elevateos.io

We aim to respond to all privacy inquiries within 30 days.